Administrative Officer – Credit, Mitigation and KYC (Fixed-Term)

Moneris Seeking Administrative Officer – Credit, Mitigation and KYC (Fixed-Term) for immediate hire. Accepting applications from all groups.

Your Moneris Career – The Opportunity

You will perform several administrative credit-based operations including collateral management, website reviews, Know Your Customer (KYC) compliance, and merchant update requests, while providing a high level of customer service.

Contract Term: 6 months.

Location: You will be based in our Toronto office and will work in a Hybrid model.

Reporting Relationship: You will report to the Manager, Credit IB.

Your Moneris Career – What you’ll do

• Collateral Review: place calls and request supporting information for reviews in a timely matter. Prepare release forms and escalate requests.

• Collateral Management: ensure merchants boarded with collateral requirements are set up to agreed terms and monitor collateral holdings on an ongoing basis. Verify consistency of records between internal systems/financial ledgers.

• Website reviews: evaluate findings, track resolutions, or refer for review.

• KYC Compliance: gather and validate counterparty legal entity and signing officer integrity with Provincial/Federal corporate registry to meet FINTRAC regulatory standard. Communicate with merchants to obtain documents that authenticate status and update internal systems of record.

• Work with all partners providing ongoing education and support concerning Credit Policies, Standards and Procedures. 

• Manage daily tasks, following service level agreements.

• Responsible for ongoing maintenance of procedures related to areas of subject matter expertise

• Provide training and support to new hires.

• Credit Updates: manage and create re-adjudication orders, acquiring relevant material for Analysts.

• Apply negotiation skills to attain collateral from all merchants.

• Provide back up and support to the others regarding special projects, vacation relief, and peak times volume.

Your Moneris Career – What you bring

• 1-2 year in an administrative/clerical role where you are managing information

• College diploma or undergraduate degree (such as business administration) an asset

• Equivalent work experience may be considered a substitution

• Previous credit experience is considered an asset

• Equifax and TransUnion experience an asset

• Proficient in Microsoft Windows/ MS Office Applications

• Strong customer service orientation with excellent written and verbal communication skills

• Multitasking, working to deadlines and dealing with flustered customers, negotiating mitigation terms

• Identify relevant support(s) for resolving issues in the daily operations

• Excellent interpersonal skills in order to interact with all levels of internal and external customers

• Experience producing accurate work with appropriate turnaround time

• Manage customer and multi department expectations around processes and response times.

• Excellent organizational skills with demonstrated attention to detail – a self-starter, proactive and highly motivated

Your Moneris Career – What you get

• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture

• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter

• Company-wide paid year-end closure

• Learning & development programs and resources to grow your career

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

#LI-Hybrid

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.