The Delivery Experience Agent is responsible for the delivery, installation, repair, and haul away of appliances and televisions. They determine the best way to install major appliances, including measuring and protecting areas in the installation route, deciding if any doors in home need to be detached, and moving fixtures to protect the client’s home and purchased products.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Drives a positive customer experience by building relationships and providing solutions to their needs.
Provides a variety of fulfillment duties including the delivery, installation, integration, networking, and repair of consumer electronics devices with a focus on home theater equipment and appliances.
Provides a seamless client experience by providing advice related to product placement, services, and other content.
Manages inventory and vehicle maintenance in partnership with other Agents.
Processes paperwork and payment, provides feedback and training opportunities to store teams, and completes store stock repairs.
Provides training to new drivers.
Basic Qualifications
1 year of customer service experience
6 months of experience in one or more of the following: sales, delivery, installation, repair, or military equivalent
Current, valid driver’s license
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Ability to consistently lift up to 350 pounds individually or 700 pounds as a team with the use of support tools such as a harness, dolly, and lift
Be at least 21 years of age
Acquire and maintain any state or local licensing, as required, within 90 days of hire
Preferred Qualifications
Experience in an in-home installation environment
Experience actively using and learning about technology products
