Gentiva is an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.
Overview
We are looking for a Care Coordinator Non Clinical to join our team. This position will directly report to the Director Contact Center and is responsible for taking non clinical inbound calls and escalation to a nurse, as well as to support referral coordination for patients who need Gentiva Services.
Able to navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources.
Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions.
Assists in admissions process by working closely with the Gentiva branch staff to follow up on patient admission status.
About You
Associate degree preferred
Minimum of 1 year working in a healthcare related field or healthcare call center
INTERNET REQUIREMENT: High-speed Internet connection (minimum 10 Mb/s download speed and minimum 2 Mb/s upload speed, recommended 5 Mb/s upload). Satellite based internet services are not acceptable.
Excellent analytical and problem-solving skills.
Ability to learn and master information related to locations and services of client.
Outstanding computer skills.
Good time management skills
Good working knowledge of home health, hospice and palliative care services
Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills.
This role requires full COVID-19 vaccination.
We Offer
Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
Competitive Salaries
Mileage Reimbursement
Professional growth and development opportunities
Legalese
This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet stage specific requirements
