Care Navigator – BH Specialist

Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it.  There’s an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.  From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly – everyone here has a role in making medicine better.

Interested in this position?  Apply on-line and create a personal candidate account!

Current Employees of EBNHC – Please use the internal careers portal to apply for positions.

To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.

Time Type:

Full time

Department:

Community Resource & Wellness Center

All Locations:

East Boston

Description:

The Care Navigator Behavioral Health Specialist (CNBHS) will provide direct outreach and support to behavioral health patients and their families to address the complex social determinant of health needs, which negatively impact health and wellbeing. The CNBHS will provide outreach and case management to promote compliance with established treatment plans and connect to community resources to support SDOH needs.

Schedule: Monday- Friday, 8am-5pm

Essential Duties and responsibilities:

• Provide intake for patients visiting CRWC
• Closely work with different patient population behavioral team and offer support to clinical team
• Hell reinforce treatment plan
• Coordinate onsite resource programs (i.e. Cradles to Crayons, Fragment Society, Red Cross Food Distribution, Fair Foods, and Community Education Sessions).
• Assist in development of protocols and workflows to optimize service delivery.
• Develops and maintains relationship with community partners and outside agencies and acts as an EBNHC point person.
• Assess patient’s food security. Connect patients to community food access resources such as local food pantries and provide information. Assist with applying to SNAP (food stamps) as appropriate.
• Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
• Connect patients with legal and immigration resources, housing search information, financial assistance resources, education and job search resources.
• Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
• Collaborate with legal service agencies and educate patients on their rights as tenants, workers.
• Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits.
• Connect patients to community based mental health services, including in-home therapy, outpatient therapy and psychiatry services, substance abuse services and domestic violence services.
• Participate in professional development and team trainings to further understanding of both community resources and the intersections of social justice and community health work.

Qualifications and requirements:

• High School Diploma or G.E.D. with lived experience in lieu of education
• Bilingual (English/Spanish) skills required.
• Bachelor’s Degree in Social Work or health care related field preferred
• Reads, understands and complies with all Standards of Conduct, JCAHO policies and all laws related to position responsibilities and employment at EBNHC;
• Upholds procedures and systems to safeguard the confidentiality of all patient and employee information. 
• Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.
• Maintain excellent punctuality and attendance.
• Promote a sense of “team work” through demonstration of self-direction and self-motivation.  Solve problems independently or knows when to seek consultation.
• Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model.
• Adheres to all EBNHC and departmental policies and procedures.
• Participate in required departmental activities and meetings.

Benefits:

• MEDICAL, DENTAL, AND VISION COVERAGE
• LIFE AND DISABILITY INSURANCE
• 401(K) RETIREMENT PLAN
• TUITION REIMBURSEMENT
• FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS
• PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME
• GENEROUS STAFF DEVELOPMENT BENEFIT
• EXCELLENT MALPRACTICE COVERAGE
• PET INSURANCE
• FREE PARKING
• AND MUCH MORE

EBNHC opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.