Clinical Informatics Specialist (LANES)

The Los Angeles Network for Enhanced Services (LANES) is a Health Information Organization (HIO) for the greater Los Angeles area. We are a passionate team on a mission to create a countywide central patient medical record hub for Los Angeles County residents. We have a diverse team of health IT experts devoted to solving real-world healthcare problems. We are looking for a driven, smart, creative, and fun candidate who will share our passion for optimizing the intersection of consumer health, technology, and innovation.

We seek a Clinical Informatics Specialist (CIS) to join our rapidly growing organization to apply their clinical knowledge, informatics expertise, and quality measurement experience to support LANES clients in developing and implementing interoperable quality improvement use cases leveraging LANES advanced interoperability platform and clinical repository. This individual should have experience working in a clinical healthcare setting with expertise in applied clinical informatics and quality improvement.

 The CIS will work with the LANES Chief Medical Officer (CMO) and acts as a liaison between LANES and the client’s clinical team to implement and adopt the data platform and clinical quality use cases. Demonstrating excellent customer service and physician orientation is a critical personal characteristic of this position.

 This is a virtual home-based position in Los Angeles or Southern California. The CIS will be required to attend meetings in-person with clients or team meetings in the Los Angeles area on an as-needed basis, usually at least once per month.

The pay range for this position is $95,000 – $140,000 annually.

This is a full-time benefitted employee position.  There is no independent contractor option.  Employment is provided by Heluna Health.

ESSENTIAL FUNCTIONS

• Serve as the liaison and point of contact for LANES clients regarding clinical support and clinical use cases while communicating project status to all stakeholders frequently and regularly
• Serve as a clinical informatics subject matter expert in the areas of clinical quality measurement, reports, and dashboards
• Support LANES clinical support strategy with an emphasis on clinical quality metrics and outcomes
• Collaborate with clients to understand their priorities and needs; translate client’s needs into detailed use case requirements and develop scope of work for implementation
• Engage key individuals, clinicians, and executives to collaborate on and influence the design and development of use cases, data analysis, quality reports, and technology integration into the client’s workflow and processes
• Attend regular meetings with the LANES leadership team to understand business objectives and develop a prioritized list of clinical support initiatives with supporting use case analysis, KPI, and ROI for evaluation
• Provide training and support to clients; develop end-user training materials, FAQs, quick reference guides, webinars, and “Tips and Tricks”
• Provide exemplary customer service to internal and external customers by being proactive, responsive, and encouraging teamwork
• Utilize widely accepted project management methodology to track assigned projects while effectively managing deadlines, communication, training, rollout, and post-go-live assessments
• Support the adoption of Health Information Exchange and Population Health through data-driven initiatives and measuring progress and outcomes. Assist with data quality improvement plan by establishing a baseline, data collection, and evaluation.
• Lead the transition of innovative ideas from pilot to implementation and share best practices across all sites.
• Proactively resolve issues, address concerns, identify potential risks, and improve overall processes and outcomes of clinical use case initiatives. 
• Other duties as required to ensure LANES operations are successful

JOB QUALIFICATIONS

Education/Experience        

• Master’s degree and 5+ years of relevant experience or bachelor’s degree with 8+ years of relevant experience OR an acceptable combination of education, training, and/or relevant experience
• Clinical experience or operational experience in healthcare organizations in quality, care management, or analytics roles required
• Experience in healthcare informatics and quality measures (eCQM, RAF, HEDIS, NCQA) preferred
• Experience collaborating with and building consensus with diverse teams
• Experience in data analytics comprehension
• Experience leading multi-stakeholder or business development meetings
• Experience giving presentations to panels and large groups

Certificates/Licenses/Clearances

• A valid California driver’s license, proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Successful background clearance

Other Skills, Knowledge, and Abilities

• Ability to communicate with individuals of varying technical aptitudes and professional backgrounds
• Strong analytical and critical thinking skills and the ability to infer trends and identify areas of opportunity
• Excellent verbal and written communication skills
• Demonstrate effective interactions and positive interpersonal skills in dealing with clients to enhance relationships
• Ability to work under pressure, prioritize responsibility, and multi-task effectively
• Support the new trends in interoperability, clinical information systems, population health and its application to the clinical services area
• Proficiency in Microsoft Office business applications – Excel, Outlook, Word, and PowerPoint

PHYSICAL DEMANDS

Stand                                      Frequently

Walk                                       Frequently

Sit                                           Frequently

Handling / Fingering            Occasionally

Reach Outward                    Occasionally

Reach Above Shoulder      Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry                              Occasionally – Up to 50 lbs

Push/Pull                               Occasionally – Up to 50 lbs

See                                         Constantly

Taste/ Smell                          Not Applicable

Not Applicable        Not required for essential functions

Occasionally           (0 – 2 hrs/day)

Frequently               (2 – 5 hrs/day)

Constantly               (5+ hrs/day)

WORK ENVIRONMENT

 General Office Setting, Indoors Temperature Controlled. May need to travel by air and/or automobile for on-site meetings as needed.

 Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)