Collections Manager

Job Posting Title

Collections Manager

Agency

695 OKLAHOMA TAX COMMISSION

Supervisory Organization

Collection Services–

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Collections Manager

Salary- $60,503.28

The Oklahoma Tax Commission’s goal is to serve the tax payers with Excellence! We strive to ensure that your experience at OTC is both positive and rewarding. We are a team that cares deeply and have a passion to provide assistance to Oklahoma tax payers while providing an excellent work environment. Employees receive a GENEROUS monthly benefit allowance to use toward a range of options for benefits including health, dental, vision, life, fsa, dependent care and disability. For example, an employee can receive between $150 to $1,700 a month to use towards benefits. The Oklahoma Tax Commission provides employees with 15 days of annual and 15 days of paid sick leave in the first year of employment. Not to mention 11 paid Holidays! That is a total of 41 paid days off in your first year! Our Retirement Plan includes generous matching between 4 to 7%! Don’t forget about our longevity payments starting after 2 years of employment! We are looking for individuals who are willing to be a team player with strong interpersonal and networking skills to build and maintain high impact relationships across the agency. Do you have a strong work ethic, positive attitude, highly motivated and have a passion to grow with an amazing team? Then the Oklahoma Tax Commission is the place for you!

*This position will provide direct oversight of the following two (2) sections; Contract Collections and Professional License & State Employee Compliance.

GENERAL FUNCTION

The Collections Manager plays a critical role in the Collections Division’s primary assigned goals: the enforcement of state statutes, rules, and the collection of outstanding income and business tax delinquencies/liabilities.  The Collections Manager will perform supervisory functions including assigning and reviewing work, employee performance reviews, making recommendations on disciplinary actions, providing employee training and development, and approving time off.

TYPICAL FUNCTIONS

The functions performed by employees in this job family will vary by level, but may include the following:

• Observes the staff selection process, orientation, training, and personal growth opportunities for employees
• Communicates job expectations
• Plans, monitors, and appraises job performance
• Provides assistance in the coaching, counseling, and discipline of employees
• Develops, coordinates, and enforces systems, policies and procedures
• Provides technical assistance to management, and the general public by providing tax information that pertains to the agency’s regulations and procedures
• Maintains quality service by enforcing quality and customer service standards by analyzing and resolving customer service problems thru system enhancement recommendations
• Analyzes processes and workflows for inefficiencies and makes recommendations for enhancement
• Prepares managerial reports on workflow assessment findings, system process results and revenue tracking
• Collaborates with managers, administrators, and/or division director in developing strategic goals while considering the potential impact other sections and divisions
• Gathers and categorizes statistical data as required for process analysis and improvements.
• Serves as divisional Records Coordinator and advises on record retention policies
• May represent division or agency as a witness in Cigarette and Tobacco Forfeiture and Destruction Administrative Hearing Process and administers Forfeiture and Destruction letter notification process  
• May represent division or agency, and serve as coordinator, of all Administrative Hearings with Administrative Law Judge on the revocation or denial of a license or permit
• May represent division or agency, and serve as coordinator, with the Outside Collections Agencies (OCA’s), to include:
  • Conduct annual site visits of OCA’s to ensure all contractual obligations are being met
  • Track, monitor, and ensure all contract renewals are completed accurately and timely
  • Coordinate and prepare proposals, bids, and responses from prospective vendors

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of

• Extensive knowledge of receivable management and tax collection enforcement
• Collection theories and techniques
• Legislative impacts on tax collection enforcement
• Agency policies and procedures
• Public and business administration
• Financial statements, ledgers, journals and reports
• Analytical principles
• Modern office methods and procedures, including computer technology related to accounting systems

Skills in

• Strong interpersonal skills;
• Proficient with PC software, Microsoft Office Suite, desktop tools, and data entry ability;
• Proficient analytical, critical thinking, and problem-solving abilities;
• Strong time management and negotiation skills;
• Detail-oriented with research and investigative experience; 
• Interpersonal communication skills to effectively communicate and solicit ideas and recommendations from employees to increase workflow and improve work productivity.

Ability to

• Review and analyze tax records and business practices
• Prepare collection reports and recommendations
• Organize and motivate staff
• Establish and maintain effective working relationships with employees and other divisions
• Effectively communicate and articulate verbally and in writing
• Read, interpret, and apply various rules and regulations.

MINIMUM QUALIFICATIONS

Education and Experience requirements at this level consist of

• A bachelor’s degree in any field; PLUS three years of experience in business/public administration, taxation and revenue, credit collections, or investigative work for each year of the required degree
• OR seven years of experience in business or public administration, highly technical administrative or office management, taxation and revenue, credit collections, or investigative work
• OR an equivalent combination of education and experience

SPECIAL REQUIREMENTS

This position may require occasional travel.  Applicants must have reliable transportation and be willing and able to perform all job-related travel.  Possession and maintenance of a valid Oklahoma State Driver’s License is also required. 

This position requires the employee to be able to lift up to 25 pounds on a regular basis.

Core work hours for the Oklahoma Tax Commission are Monday through Friday, 7:30am to 4:30pm.  This schedule may require flexibility, including some weekends, based on the needs of the agency.

Telework may be required based on the needs of the agency, division, and section.  If applicable, applicant must be willing and able to BOTH work on-site and telework at an off-site location, generally in the applicant’s home.  Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on ‘Find Jobs-Internal State of Oklahoma’.