Collections Supervisor

Build your career with ManpowerGroup as we connect human potential to the power of business. Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we’ll help you become an expert as a Collections Supervisor and forge a career path that’s right for you!

What’s In It for You!
Getting the rewards, you deserve. Our compensation includes a culture that recognizes and celebrates the contribution of our colleagues in meaningful ways that support their well-being and lifestyle, including:

o Competitive base salary
o Comprehensive benefits include Medical, Dental, Life, Vision and Disability insurance.
o 401K with a Company match
o 20 days paid time off
o Gym membership discounts
o Pet insurance
o An annual paid tropical vacation for our top performers to recognize their contributions.

Being part of an inspiring culture!
We value and encourage the broad range of perspectives and capabilities our employee diversity brings to our organization and to our stakeholders. Fostering an inclusive culture is about more than just policies – it’s about making sure that we create an environment where talent from all backgrounds can thrive and feel comfortable so they can advance their careers and our business.
o Our six Business Resource Groups are just one way our employees can continue to build our culture of diversity, equity, inclusion and belonging.
o We are consistently recognized for our diversity as a Best Place to Work for Women, Inclusion, Equality and Disability, and in 2021 ManpowerGroup was named one of the World’s Most Ethical Companies for the 12th year – all confirming our position as the brand of choice for in-demand talent.

Building your Career with Purpose!
We know your continued development fuels our future success. We’ll help you grow into an expert in your field. Afterall, unlocking talent is what we do. With training, coaching and mentoring opportunities, we empower our employees with the tools they need to reach their professional goals.

How You’ll Make an Impact as a Collections Supervisor!
The purpose of the Collections Supervisor is to lead day-to-day activities associated with collection of past due accounts and maintaining accounts within established credit limits for entire portfolio. Provide guidance and coordinate activities related to staff workflow activities and day-to-day routine matters. Conduct performance reviews of direct reports, identify, and manage any performance related issues. Identify and pursue process and implementation improvements within the department.
• Proactive review of accounts to ensure proper steps are taken to
• Mitigate delinquency and risk of bad debt write off.
• Oversee and improve workflow processes to contribute to the reduction of DSO for accounts.
• Directly manage a team of Collections Coordinators and possibly Team Leads
• Providing employee selection, supervision, support, and training
• Provide and coordinate staff meetings and trainings
• Conduct employee evaluations, work with employee to correct deficiencies
• Manage the daily operations of customer collection activities and ensure quality of work
• Manage and participate in the development and implementation of goals, objectives, policies, priorities, and reports for assigned portfolio
• Audit and report on off-shore performance, sharing expertise where needed.
• Ensure customer collection activities follow company policies, state and federal legal and regulatory requirements.
• Participate in various committees or task forces.
• Support and carry out administrative, financial, operating and personnel policies of the organization.

Your Typical Day
• General management responsibilities including coaching, providing direction and mentorship • Ensuring project and task completion
• Supporting Process Owners and Directors with day-to-day ad hoc activities
• Supporting field escalations
• Ad-hoc project activities, to drive processing efficiency
• Collection Coordinator training and development
• Participation in meetings

Qualifications:

What you’ll bring with you – AKA candidate requirements:
• BS/BA in a business-related discipline, finance or accounting preferred
• 3-5 years of related collection and/or supervisory management experience.

We also look for individuals with these capabilities:
• Experience working in a fast-paced, changing, matrix environment
• Advanced Excel skills and/or automated reporting tools experience
• Prior experience working with remote teams (on-shore or off-shore)
• Strong communication skills
• Demonstrated problem solving and analytical skills
• Strong & demonstrated customer service skills

LOCATION

This position is based in our Global Headquarters located in downtown Milwaukee. Employees can enjoy an onsite cafeteria, coffee shop and gym along with beautiful views of the Milwaukee river, Deer District, and historic downtown architecture. ManpowerGroup is proud to support a flexible working environment. Employees may work virtually some of the time depending on role (1-2 days per week).
Join us! Apply Now to begin YOUR Career with Purpose!
ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact [email protected] for assistance.