The Database Manager BECC is responsible for database contract activities, including customer communications, data collection, input, integrity and report generation, as well as providing work direction and assignment to the data entry operators.
RESPONSIBILITY LEVEL:
Implements and may provide input into strategic goals for the database contract at the Great Lakes training site. Oversees daily operations of team, ensuring work is performed as prescribed by policies and procedures to achieve productivity, service, and quality standards, and goals. Has familiarity with Great Lakes database contract budget and manages team spend to meet budget targets. Typically works on projects and initiatives that span 3 – 12 months.
PRINCIPAL DUTIES:
1. Leading and Developing Talent: Responsible for input on pay, performance appraisals, work schedules, day-to-day personnel issues, discipline and hiring. Actively networks and sources for positions within the team.
2. Project and Change Management: Periodically serves as a team member or subject matter expert for formal project or within the department. Contributes ideas and helps develop solutions while balancing demands of project work and routine job responsibilities. Supports management in the implementation of change. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
3. Problem Solving: Implements production and develops best practices. Provides oversight to staff, including advanced problem solving and customer service. Utilizes strong people skills to solve team issues. Resolves basic and moderately complex operational problems, elevating them to the manager as appropriate.
4. Technical Skill: Has understanding of subject matter and demonstrates advanced knowledge of field along with the in-depth ‘why’s’ and supevrvisory experience. Has interpersonal skills in dealing with management and other deparment.
5. Community Engagement: Champions Goodwill’s community engagement initiatives. Is aware of Goodwill’s community partner organizations and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.
6. Function as liaison with the Center for Naval Engineering Apprentice Schools and Training Support Command Student Control
7. Responsible for submitting daily, weekly and monthly reports to the Navy customer.
8. Monitor database to locate, correct, or report data entry or crypto logical errors.
9. Function as back up for Data Entry Operators.
10. Maintain a safe and orderly work environment.
11. Understand and program Microsoft Access and basic understanding of Standard Query Language. In addition to thorough knowledge of government specific computer programs.
12. Responsible for completing other duties/responsibilities as assigned.
REQUIREMENTS:
1. Two years of college education or experience equivalency. A minimum of 5 years’ experience, or 2 years managerial experience.
2. Previous experience in a management position in the military or other business/management related industry.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.
2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team’s activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.
3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.
4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.
5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.
6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team’s work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.
PHYSICAL/SENSORY DEMANDS:
Remain stationary for extended periods of time, repetitive use of hands for computer keyboard, vision required to transfer written information into electronic data bases, travel required.
(SEW)