Family Support Specialist I (Bilingual), ELAFRC

If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation).

SUMMARY
Heluna Health invites applications for the position of Family Support Specialist. Under general supervision of the Programs Manager, the Family Support Specialist I (FSS-I) performs a variety of parent-to-parent support and community navigation duties relating to the implementation of the Federal Part C & B, of the Individuals with Disabilities Education Act (IDEA) grant programs in California.

• Must be verbally fluent in Spanish/English or Chinese(Mandarin)/English or Vietnamese/English.
• Must be able to read and write in English and second language.
• Not a remote position.
• Office location to be determined (Alhambra or East Los Angeles).

Special Note: Parents of a child or adult with a disability or a self-advocate are encouraged to apply.

The pay range for this position is $16.00 – $19.00 per hour.

This position is supported by special funding. Continuance is dependent upon available funding.

Employment provided by Heluna Health.

ESSENTIAL FUNCTIONS

• Provide emotional and technical support (Information, Resource & Referrals) to families of children or adults with special healthcare and developmental needs throughout the lifespan, over the telephone, virtually or in person
• Provide culturally and linguistically competent training and education services to individuals and/or parents/caregivers on accessing the developmental disabilities system and other agencies available to assist them.
• Support families to build trust and partnership with professionals.
• Provide information and guidance to identifying, accessing, and utilizing services.
• Accompany families to early intervention related meetings, including IFSP, IPP and IEP when invited by the family and with manager approval.
• Coordinate and implement training activities for the community.
• Conduct workshops for E-Z Access Notebook trainings, One-Page Profile Trainings, as well as other annual trainings.
• Provide families developmental screenings to parents using tools like ASQ-3 and ASQ-SE.
• Coordinate and may facilitate the Center’s Parent Support Group Activities.
• Support Service Providers, Physicians, Community-based Organizations and LA County organizations, and health care providers in engagement of families of children or adults with Intellectual and Developmental Disabilities (I/DD) or Children & Youth special healthcare needs (CYSHN).
• Represent Family Resource Center at community fairs, conferences, meetings, workgroups and other outreach events, as directed by the Programs Manager or Director.
• Responsible for the direct support of families receiving ELAFRC services

NON-ESSENTIAL FUNCTIONS

• Other duties to support staff as directed by Executive Director and Programs Manager

JOB QUALIFICATIONS

Education/Experience

• High School Diploma or GED Equivalent; AA, BA Degree in social service or related field a plus
• At least one (1) years of experience working with or accessing the following service systems: Early Start Program, Regional Center System, Social Services, Health Services, and Special Education Services
• At least two (2) years of experience in navigating the community/generic service systems of support to families of children and adults with developmental disabilities
• Must have demonstrated experience independently planning and organizing events or support groups
• Must have experience in informal and impromptu interpretation and/or translation, as needed

Certificates/Licenses/Clearances

• Background check clearance
• A valid California driver’s license, proof of vehicle insurance, and reliable transportation or the ability to secure timely transportation to perform the essential functions of the job

Other Skills, Knowledge, and Abilities

• Bilingual language skills are desired (Mandarin, Cantonese, Spanish and/or Vietnamese)
• Knowledge of child development
• Strong customer service and interpersonal skills
• Must be self-motivated and able to work independently
• Ability to work collaboratively with families and professionals
• Strong and effective written and verbal communication skills in English
• Knowledge & proficiency with computer programs related to office and data collection, such as Microsoft Excel, PowerPoint, & Salesforce and Word
• Demonstrate an understanding of the Early Start Program, Regional Center System, Social Services, Health Services and Special Education Services
• Must be willing to travel and work in the Alhambra, Whittier and/or East Los Angeles Community
• Must be able to work flexible hours as needed, including evenings and weekends
• Must be able to secure timely transportation for off-site travel

PHYSICAL DEMANDS

Stand Frequently
Walk Frequently
Sit Frequently
Handling / Fingering Occasionally
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally – Up to 25 lbs.
Push/Pull Occasionally – Up to 25 lbs.
See Constantly
Taste/ Smell Not Applicable

Not Applicable Not required for essential functions
Occasionally (0 – 2 hrs./day)
Frequently (2 – 5 hrs./day)
Constantly (5+ hrs./day)

WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled. Will be required to travel and work in
the Whittier and/or East Los Angeles Community.

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)