General Manager in Training – Retail

Seeking General Manager in Training – Retail for immediate hire. Accepting applications from all groups.

About Us:

Talize is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and housewares!

What We Are looking for:

We are seeking enthusiastic leaders who are looking to join a growing company which offers hands on training and provides you the tools needed to become a successful Manager and grow with our organization! We are looking for passionate, persuasive, and analytical leaders that have an entrepreneurial spirit, are dedicated to their work, and thrive on customer service as well as developing pipeline talent in a fast-paced environment. Store Leaders must provide optimum levels of leadership by encouraging, training, and supporting staff to achieve desired results. You will create a store culture that is participatory, positive, and generates high performing, satisfied, and engaged employees.

Duties and Responsibilities:

Leadership

• Oversee store operations including customer service, retail floor, on site donations, and merchandise processing room.
• Regularly complete floor walks to determine priorities and delegate tasks to direct reports in morning meetings and throughout the day.
• Mentor direct reports regarding company policies and procedures.

• Train merchandise team members in the sorting, inspecting, grading, and rolling of all merchandise – among other tasks.
• Responsible for the screening, interviewing, selection, hiring, and orienting of Team Members and Supervisors.
• Collaborate as an integral part of the management team by providing support, attending meetings, and sharing information.

Employee Relations

• Work with Area/District Manager and Human Resources to create performance improvement plans for direct reports.
• Provide direction to team members and supervisors regarding company policies and procedures.
• Accurate completion of administrative paperwork pertaining to direct reports and facilitating all performance management meetings.
• Recognize and report policy infractions to the Area/District Manager and Human Resources. Facilitate all corrective action meetings for direct reports.
• Responsible for the off boarding of direct reports, including but not limited to completing termination meetings, submitting termination paperwork/requests to Human Resources.
• Assist in the implementation of employee recognition programs and events.

Health and Safety

• Ensure that customer service, retail floor, on site donations, and merchandise processing room are organized and clean.
• Confirm that the merchandise department is kept in an organized and clean manner in accordance to company housekeeping standards.
• Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
• Provide a safe workplace environment by identifying and properly removing any hazards or potential hazards and reporting hazards to the Area Manager and Joint Health and Safety Committee.
• Manage all workplace accidents, complete and submit proper documentation in a timely manner and inform the Joint Health and Safety Committee, Area Manager and Human Resources.

Store Responsibilities 

• Plan and create the weekly schedule for Merchandise Processing Supervisors, and Retail Floor Supervisors.
• Coordinate the efforts of the merchandise processing team to ensure timely flow of merchandise to the sales floor- maintaining inventory levels.
• Oversee and verify accuracy of Team Member weekly schedules.
• Develop creative plans to increase store sales.
• Manage store expense control and payroll to optimize the business.
• Ensure that all customer needs are addressed, such as: answering customer inquiries and solving customer complaints.
• Accurate and timely completion of administrative duties.
• Facilitate the preparation and execution of sale days.
• Responsible for opening and closing the store.

Other Duties

• Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system. 

• Collaborate with direct reports to ensure operations and production work as a team toward the same goals.

• Collaborate with store management to ensure operations and production work as a team toward the same goals – this may include sharing some responsibilities between the two departments.

• Perform additional job-related duties as requested by the District Manager.

Experience

• 4+ years of experience working in a retail and warehouse environment.
• 3+ years of managerial experience in a high volume fast-paced environment.
• Previous work in a thrift retail environment is considered an asset.

Core Competencies

• Health and Safety Focused- Commitment to health and safety in the workplace, understanding Provincial Health and Safety guidelines and standards.
• Reliability- Shows commitment, dependability and accountability in one’s work, and follows through on all designated tasks and projects regardless of interruption.
• Team Building- Work to develop, maintain, and promote positive working relationships within the Merchandise Processing department to promote inclusivity.
• Drive for Results- Constantly re-assess department and store priorities while communicating and delegating accordingly to achieve the desired goals.
• Communication- Be clear and articulate when speaking to a group or an individual; assuring that the intended message is fully comprehended.
• Performance Management- Set clear expectations for job assignment and monitor employee’s performance, when giving feedback provide suggestions and coaching for future development.

Why Work at Talize:

• A growing company with personal growth potential
• Work/Life Balance
• Competitive salary
• Health Benefits package that is 100% paid by employer
• Paid day off for your Birthday
• Charity Affiliation
• 50% off Employee Discount
• RRSP Match Program
• And much more…

Must Haves:

• 2+ years of retail experience, in a store/general management role
• Willingness and ability to travel to various store locations based on business needs
• Experience in the supervision of both Management and Team Members
• Strong understanding of retail store operations, financial analysis, merchandising and driving results
• Must be organized with an attention to detail and strong follow-up skills
• Developmental management skills to include coaching, training, recruiting, motivating, employee development, effective decision making, problem solving and efficient communication skills
• Ability to develop and execute practical action plans by diligently collecting relevant information in order to achieve the desired results
• Ability to motivate employees to seek opportunities and achieve high standards while building moral and bench strength
• Ensuring effective and efficient communication at all times

Travel Requirements:

This position requires regular day and potential overnight travel to all stores in the Ontario District.

Work Environment:

• Exposure to dust — all of designated shift.
• Work schedule hours will include days, evenings, weekends and holidays.
• Interaction with customers, clients and the public at large.

Talize Inc. is an equal opportunity employer and is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. If you require any type of accommodation, please let the hiring manager know, and we will work with you to meet your needs.

#HP