Learning & Knowledge Architect II

Division or Field Office:

Human Resources Division
Department of Position: Learning & Development Dept
Work from:
Home Office, Erie PA Salary Range:
$59,487.00-$95,025.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Collaborates with the senior knowledge architects to define and drive a knowledge & learning management strategy, goals, objectives, and initiatives across the enterprise.

Collaborates across teams and divisions to identify, prioritize, and develop knowledge & learning assets that focus on minimized risk, corporate compliance, increased efficiency, maximized productivity, improved decision making, and are in alignment with enterprise strategies.

Researches and writes highly diverse and complex content translating it into clear, concise, and comprehensive knowledge for the targeted audience.

Leads and mentors less experienced knowledge architects and specialists.

• There are 2 open positions.
• The successful candidate will work from the Home Office and a hybrid schedule will be considered.
• Successful candidate will preferably have:
  • DITA (Darwin Information Typing Architecture) experience
  • Adobe Experience Manager (including Guides, Assets, and Sites)
  • Native PDF would be a plus
  • HTML
  • Detail-oriented
  • Strong writing skills
  • Strong editing skills
  • Technical aptitude
  • Facilitation skills
  • Good decision making
  • SharePoint
  • Social collaboration tools

Duties and Responsibilities

Analyzes new knowledge asset requests, elicits requirements, researches the subject matter, performs audience analysis, writes content according to the standards, provides direction for proper publishing format and location, and publishes knowledge assets.

Manages multiple complex knowledge asset projects simultaneously. Projects can be independent of a projector part of a larger project.

Develops knowledge asset project plans with work estimates, when appropriate, and manages to the plan and estimate.

Leads the learning content management effort, provides technical guidance, adheres to learning content management standards and practices, maintains updates to learning content.

Performs quality testing on systems when developing knowledge assets and reports defects and errors.

Provides editing counsel to less experienced team members to improve accuracy, consistency, conciseness, and readability.

Researches, analyzes, identifies, and recommends tools, techniques, methodologies, processes, and metrics for knowledge management and technical writing.

Collaborates with the senior knowledge architects to establish and maintain best practices for eliciting information, audience analysis, technical writing, knowledge retention and transfer, information evaluation, knowledge taxonomy and mapping, and sharing or publishing knowledge.

The first seven duties listed are the functions identified as essential to the job. Essential functions are those jobduties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by theincumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Values Diversity

Detail Orientation

Nimble Learning

Self-Development

Collaborates

Job-Specific Knowledge

Customer Focus

Cultivates Innovation

Instills Trust

Optimizes Work Processes

Ensures Accountability

Decision Quality

Qualifications

Bachelor’s degree in IT, MIS, Business, Technical Writing, English, Education, Instructional Design or related field, plus three years’ related experience, or

Associate’s degree in a technical field, plus seven years’ related experience, or

High school diploma, plus nine years’ related experience.

Willingness to pursue the Certified Knowledge Management Specialist (CKM) certification.

Expert in structured authoring, Darwin Information Typing Architecture (DITA), Extensible Markup Language(XML), minimalism, word processing, spreadsheet, presentation and content software.

#LI-KS1

Physical Requirements

Climbing; Rarely

Driving; Rarely

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Manual Keying/Data Entry; Frequent (50-80%)

Pushing/Pulling; Rarely

Nearest Major Market: Erie