Learning & Knowledge Management Manager

Division or Field Office:

Human Resources Division
Department of Position: Learning & Development Dept
Work from:
Home Office, Erie PA Salary Range:
$93,606.00-$149,526.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Provides strategic leadership and is accountable for the performance and results of multiple related disciplines and operations.

Directs and manages department partnering with business areas to drive continuous knowledge &learning content management improvement activities enterprise-wide.

• The successful candidate will work from the Home Office, Erie PA and a hybrid schedule will be considered.

Duties and Responsibilities

Manages overall operations of the department. Interviews, hires, trains, and directs personnel. Prepares and conducts performance assessments, coordinates discipline, and oversees Employee development as required.

Designs, develops, modifies, adapts, and implements short- and long-term solutions for continuous knowledge& learning content management improvement across the enterprise.

Defines functional strategy, ensuring alignment to overall division and corporate strategies. Drives change(s)necessary to achieve goals and objectives.

Leads the learning content management effort, provides technical guidance, adheres to learning content management standards and practices, maintains updates to learning content and maintenance workplans.

Manages relationships with business leaders at all levels.

Ensures responsible functions quality and service level standards are aligned with division and corporate standards.

Keeps abreast of emerging trends, disciplines, and technologies. Uncovers and implements strategies to compete and remain competitive in the insurance industry.

Provides input to the annual budget, ensuring that performance objectives are met at the lowest cost. Continually monitors expenses throughout the year and revises expectations as needed.

The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by theincumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Collaborates (Leader)

Self-development (Leader)

Customer Focus (Leader)

Instills Trust (Leader)

Persuades (Leader)

Drives vision and purpose (Leader)

Decision Quality (Leader)

Cultivates Innovation (Leader)

Nimble Learning (Leader)

Develops Talent (Leader)

Plans and Aligns (Leader)

Values Diversity (Leader)

Ensures Accountability (Leader)

Optimizes Work Processes (Leader)

Qualifications

Bachelor’s degree in IT, MIS, Business, Technical Writing, English Education, Instructional Design or a related field plus eight years’ related experience required. Advanced degree preferred. Prior supervisory or leadership experience required. In- depth knowledge of related disciplines required.

Associate’s degree plus ten years’ experience in related function or ten years business experience and successful completion of ERIE’s Foundations of Leadership class required.

Proficiency with word processing, spreadsheet, presentation, database & learning content software required. Completion of relevant designations or training preferred.

Physical Requirements

Climbing; Rarely

Driving; Occasional (
Manual Keying/Data Entry; Frequent (50-80%)

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Rarely

Pushing/Pulling; Rarely

Nearest Major Market: Erie