Location: Sioux Falls, SD Shift: Monday-Friday 8:00 am – 5:00 pm Job Schedule: Full-Time Company: PREMIER Bankcard
About the Role
This role is responsible for preventing fraud losses on PREMIER credit card accounts.
Job Duties and Responsibilities
Review account/application/report information to determine if fraud against the cardholder or the Bank has occurred.
Identify, call, and correspond with cardholders and Banks concerning payments and charges.
Review information obtained from other departments about suspicious activity.
Perform appropriate account maintenance to ensure accurate monetary account data.
Conduct follow-up procedures on reports to ensure timeliness standards are met.
Take measures to reduce potential risk to the bank, such as suspending account privileges and requesting verification items.
Submits recommendations for account actions and, if necessary, send to supervisor for review and approval.
Provides support to other areas as volumes require, i.e. Correspondence, Security, and Mail Operations.
Assist in training new employees.
Ability to work in multiple systems to accurately detect and prevent fraud.
Skills and Qualifications
Must possess basic understanding of credit card system.
Combination of experience/education that would enable incumbent to meet essential functions and required competencies of the position.
Basic computer skills and competency of the English language; exceptional verbal and written communication skills.
Ability to concentrate and work independently; attention to detail, analytical, and problem-solving skills.
Capacity to learn, adapt to change, and become proficient quickly; ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold The PREMIER Way.
Competitive Benefits Package
Full medical benefits when working 20+ hours per week
Traditional and High Deductible health plan options available
FREE dental and vision coverage
Generous Paid Time Off plans
401(k) – dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
PREMIER Wellness Program
Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
Fun Employee Parties
Our Culture
Emphasis on personal success, respect, health, wellness, fun and giving back
Employees are rewarded, valued, and celebrated for hard work
Various Career advancement opportunities and growth
Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more