Manager Operations – HIM

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations.

Summary:

Manages and coordinates the daily operations of the Health Information Management staff as it pertains to record management, record completion, and release of information.

The position is responsible for coordinating the accurate, efficient, and prompt performance of multiple HIM department operations and ensures compliance with Joint Commission and regulatory agency requirements.

Span of Control: Manages approximately 30 staff members consisting of Supervisors, Coordinators, and Health Information Associates.

Responsibilities:

• Coordinates and facilitates timely and accurate medical record processing and monitors smooth workflow by managing staff to ensure completion of daily tasks and the reduced likelihood of backlogs.
• Ensures that all paper records scanned on the units are processed and in the EMR within the required timeframes.
• Monitors the paper to the EMR quality validation process to ensure that it is timely, and the integrity of our legal record is intact.
• Ensures timely receipt of loose reports for scanning into the EMR.
• Oversees Release of information, scanning, and validation process to ensure that Emergency Room and Same Day Surgery records are available in the EMR within the required timeframe.
• Coordinates and facilitates timely completion of medical records, ensuring adequate clerical record completion initiatives and measures are in place to achieve the same.
• Actively ensures that all appropriate HIM staff manage the analysis of discharges according to the approved timeframe.
• Contacts physicians to encourage timely completion of documentation.
• Oversees the suspension process from the HIM perspective to ensure that it is performed accurately.
• Oversee day-to-day operations within the span of control, resolving problems as necessary, and ensuring that operations are efficient, compliant, safe, and of the highest possible quality. Optimize management structures and workflows within the span of control to continually improve quality and efficiency.
• Oversee day-to-day operations within the span of control, resolving problems as necessary, and ensuring that operations are efficient, compliant, safe, and of the highest possible quality. Optimize management structures and workflows within the span of control to continually improve quality and efficiency.
• Updates department policies and procedures including, EMPI, record destruction, abbreviation policies for all sites, and forms creation. Ensure that all policies are updated in the revenue cycle shared drive.
• Make sure correct data is transmitted to State and regulatory agencies.
• Oversees and approves work schedules/requested time off for the operations staff.
• Performs H&P record review per joint commission findings.
•  Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor).
• Demonstrates regular, reliable, and predictable attendance.
• Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).
• Performs other duties as required.

Other information:

Leadership Skill Requirements:

Action and Results-Oriented:

– Ability to establish key goals, drive and track results among multiple decision-makers and stakeholders and meet deadlines in a fast-moving environment.

Political Savvy and Diplomacy:

– Ability to maneuver through complex, politically-charged situations and understand the dynamics and culture of the organization.

– Ability to anticipate problems and negotiate solutions with peers and senior leadership and other key stakeholders.

Ability to Build Relationships Through Integrity and Trust:

– Ability to quickly gain the trust and respect of others, drive collaboration, build a teamwork environment, search for the win/win scenarios.

Influencing Skills:

– Ability to lead an organization using influence, rather than possessing the direct authority of others, being sensitive, yet direct in both verbal and written communications.

Managing Complexity:

– Ability to lead and drive results in a complex organization, achieving alignment between often conflicting priorities, initiatives, and people.

Functional/Technical Skills Requirements:

Health Care and HIT Expertise: Comprehensive understanding of operational health care delivery systems and the current health care landscape. Skills and experience with developing competitive business strategies for health care. Skills and experience with the operational aspects of health care technology deployment. Familiarity and comfort with technology-based operational improvement. Health care management or consulting experience preferred.

Analytics and Strategy: Expertise in developing and executing data-driven approaches to enhancing business decision-making and improving operational performance (preferably in healthcare). Advanced knowledge of business intelligence best practices, familiarity with fact-based management tools and techniques to drive strategies, and continuous improvement culture.

Communications: Excellent written and verbal communications skills. Ability to take abstract, complex, and/or technical information and break it down for a variety of audiences in a way that is meaningful for them.

Functional Oversight: Issue identification, gap analysis, ability to prioritize business needs, and execute solutions.

Financial Management: Ability to understand financial reports, develop basic financial models, and identify trends, variances, and opportunities.

Education and Experience Requirements:

Bachelor’s Degree in Health Information or equivalent experience.

Three to five (3-5) years’ supervisory experience. Minimum Knowledge, Skills, and Abilities Requirements:

Experience with Microsoft Word and Excel

Thorough knowledge of Health Information Management functions including, transcription services, the release of information regulations, privacy laws, standards, and processes.

Demonstrates skill and efficiency with respect to training and education tools and development.

Ability to manage project assignments from both a task and resource perspective • Ability to aggregate data and create documents to communicate to stakeholders in a dashboard format to drive performance.

Perform other duties as assigned.

Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) certification through the American Health Information Management Association with at least 5 years of job-related experience.

Location: Danbury-24 Hospital Ave

Work Type: Full-Time

Standard Hours: 40.00

Work Shift: 8:00 – 4:30

Department: Health Information Management

Salary Range: $28 – $39

Grade: S9

Working conditions:
Essential:
* Some manual skills / motor coord & finger dexterity
* Little or no potential for occupational risk
* Medium to Heavy effort. May exert up to 35 lbs. force
* Generally pleasant working conditions.

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.