Manager, Partnership Family Empowerment Center (ELAFRC)

If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation). 

SUMMARY

Under the general supervision of the Executive Director, the Manager, ELAFRC Partnership Family Empowerment Center (FEC) performs a variety of direct, executive, administrative and technical support activities for the Center. This includes direct service and administration of educational support programs to individuals with I/DD and their families, collection, and processing of data, providing reporting on programs and data/evaluation in writing or orally, assisting with training and curriculum development, support the social media and communication functions of the FEC, and monitoring quality of services to individuals, families and professionals.

 We are seeking an organized, creative and efficient team player who has enthusiasm for working in a family support community committed to diversity, equity, and inclusion.

This is a full-time benefitted position.  Employment is provided by Heluna Health.

ESSENTIAL FUNCTIONS

Deliver direct service and administration of family support educationally related Part B programs to individuals with I/DD and their families.

• Assume responsibility for overall management, coordination and development of Family Empowerment Center (FEC) services
• Demonstrate knowledge of IDEA Part C and Part B, Early Start Services and Lanterman Act Services
• Liaison with SELPA, school districts, Los Angeles County Education Office, Eastern LA Regional Center, and other community partners
• Assign cases to center staff and provide direct services as needed
• Monitor and motivate staff engaged in FEC field-based work
• Develop and maintain FEC resources and information packets in English, Spanish, Chinese and other languages as needed
• Assist with recruitment, selection, training, supervision, and evaluation of staff
• Provide leadership to center staff in formulating program procedures and dissemination to staff
• Provide oversight to intake activities and evaluate case for referral to outside consultant
• Participate on interagency teams and present or represent the center to other community groups, public and private, to broaden public awareness
• Participate in and engage family participation in local, state, national public policy activities as required
• Be familiar with current laws and regulations impacting individuals with intellectual and developmental disabilities and their families
• Sustain relationships with legislative members, agencies, stakeholders, and provide oversite and support to leadership activities
• Ensure the prompt provision and follow up of referrals for parents/families to appropriate agencies and groups, as indicated by specific concerns
• Timely provision and follow-up of parent to parent (English & Spanish and other languages as needed), phone calls and correspondence
•  Create and/or assist with curriculum development and training to support families’ and youth skills and knowledge development
• Initiate the creation of web-based media for training and information dissemination
• Assist to initiate, monitor, maintain, organize, and analyze all digital platforms related to educational posts used by the Center, e.g., Website, Facebook, LinkedIn, Twitter, Google Drive, Padlet etc.
• Provide leadership in the preparation, planning and presentation of educational workshops
• Assume responsibility for the development and distribution of countywide calendar of family learning opportunities
• Assume responsibility for facilitation and monitoring the delivery of effective parent education by providing resource development, referral resources, and communication
• Provide advocacy and alternative dispute resolution training to families and self-advocates
• Coordinate planning, developing, and implementing training and conference activities
• Preparation of quarterly blog/newsletter and other outreach materials as needed
• Assist with the creation and implementation of workflow and other systems for the collection and processing of data and provide reports on programs and data/evaluation in writing or orally
• Monitor ongoing activities related to the scope of work and data collection by Center subcontractors
• Oversee security and quality assurance of client documentation and database
• Recommend needed changes to data requirements, software, etc.
• Ensure timely completion of required data collection
• Work collaboratively with other departments and managers to implement quality service provision based on community and funder needs and feedback
• Support the implementation of professional development, including initial orientation, with new staff using the Family Support Guidelines for Effective Practice
• Monitor and maintain accurate data records in ELAFRC database system and coordinate updates as needed
• Provide database training and technical assistance to staff, as needed.
• Prepare and oversee monthly reports, invoicing, and contract compliance benchmarks
• Troubleshoot with ELAFRC team to develop strategies to remove barriers to achieving program/monthly goals and outcomes
• Facilitate collection of program data related to productivity, contract performance, outcomes, satisfaction, demographics, and integration efforts
• Work in conjunction with other ELAFRC staff
• Prepare project reports in accordance with funding requirements, maintain files/records on client services in compliance with HIPAA, and other funding requirements for auditing purposes 

NON-ESSENTIAL FUNCTIONS

• Attend all related trainings and meetings as needed
• Maintain appropriate boundaries and adhere to ELAFRC’s Code of Ethics and Core Values
• Represent the Agency in a professional manner at meetings and community events
• Perform other tasks and assignments as required.
• Other duties to support staff as directed by Executive Director and Director of Operations

JOB QUALIFICATIONS

• Bachelor’s degree in social service, business/ information systems or management or a combination of relevant education and experience
• Three to five years of experience in a nonprofit, academic, or family services position
• Previous supervisory/lead staff experience
• A valid California driver’s license, proof of vehicle insurance, and reliable transportation or the ability to secure timely transportation to perform the essential functions of the job
•  Successful background check clearance
•  English/Spanish bilingual language skills (verbal and written) desired
• Demonstrate competency in providing family support services
• Must have strong planning and organization skills.
• Must be able to manage multiple projects at once.
• Must be self-motivated and able to work independently.
• Ability to work collaboratively with families and professionals.
• Must have effective written and verbal communication skills in English.
• Must be proficient in English usage, spelling and grammar
• General knowledge regarding accessing information on disabilities
• Knowledge and experience of child development, intellectual and developmental disabilities and impact on families
• Must be willing to travel as needed for meetings
• Must be willing to work flexible hours as needed, may include evening and weekend hours.
• Must have experience with data entry and social media platforms.
• Proficient in Microsoft Office Products, Adobe Acrobat, and other online platforms.
• Ability to multitask and prioritize work assignments.
•  Must have a high level of interpersonal skills to handle sensitive and confidential situations.

 PHYSICAL DEMANDS

Stand Frequently

Walk Frequently

Sit Frequently

Handling / Fingering Occasionally

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally – Up to 25 lbs.

Push/Pull Occasionally – Up to 25 lbs.

See Constantly

Taste/ Smell Not Applicable

Not Applicable         Not required for essential functions

Occasionally           (0 – 2 hrs./day)

Frequently               (2 – 5 hrs./day)

Constantly               (5+ hrs./day) 

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled. May travel in San Diego and for statewide meetings/conferences within California.

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)