Medical Assistant

Medical Assistant (MA)

Are you looking for an organization where you can make a positive impact in people’s lives? Our mission at Signature Health is to make behavioral health, primary care, infectious disease, case management services and more accessible to vulnerable patient populations of all ages across Northeast Ohio. As a non-profit community health center, our team of 800+ colleagues help individuals and families overcome mental health issues, recover from addiction, and improve their physical health.

If you share in our mission and are looking for an inclusive, compassionate and patient-focused agency, then Signature Health is the place for you!

In addition to a rewarding career, you will have access to the following benefits:

• Highly attractive compensation package
• Employer shared medical benefits, dental and vision
• 401(k) with company match
• Tuition & Professional Development Assistance
• Generous paid time away from work (PTO)
• Federal Loan Forgiveness Program (available on eligible on roles)
• And much more!

Read below how you will contribute to putting good health within reach of all our community members and apply today! 

SCOPE OF ROLE:

Reporting to the Supervisor, the Medical Assistant will create a professional and friendly work environment while utilizing medical and administrative skills to provide support to patients and staff. The Medical Assistant will provide excellent patient service care by prepping clients for appointments, administering medications, completing appropriate documentation, measuring vital signs and maintaining a healthy and safe work environment.  

HOW YOU’LL SUCCEED:

• Administer medication under the direction of a Physician or Nurse Practitioner. 
• Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing. 
• Create a standout experience for clients by assisting attending prescriber by escorting patients to exam rooms, confirming reason for visit, interviewing/instructing patients, measuring vital signs which include: weight, blood pressure, pulse, and temperature. 
• Complete appropriate documentation in a patient’s medical record to comply with state, federal, and company policies when sharing/documenting patient care data. 
• Ensure all related reports, labs and information are filed and available in the patient’s medical records prior to their appointment. 
• Enhance practice reputation by demonstrating accountability for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. 
• Keep medical supplies available by inventorying stock, placing orders, monitoring equipment performance, and verifying receipt. 
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, etc.). 
• Maintain secure patient information and patient confidence by completing and safeguarding medical records; complete diagnostic coding and procedure coding; keeping patient information confidential. 
• Ask prompted health related questions and follows structured screening protocol.
• Conduct nasopharyngeal and/or anterior nare specimen collection for the purpose of screening patients for COVID-19.    
• Administer vaccines and/or medications per valid prescriber orders.  
• Provide patient education regarding COVID symptoms, prevention, testing and when to report to the Emergency room.  
• Reconcile the lab specimen with the patient’s laboratory order and batch order in preparation for laboratory pick-up.  
• Follow all requirements related to personal protective equipment, hand hygiene, cleaning of work station and physical distancing practices.  
• Assist with clinic set-up, tear-down and sanitation under the supervision of the Clinic Manager.  
• Maintain safe, secure, and healthy work environment by establishing and following company standards and procedures while complying with legal regulations. 
• Maintain clear communication with co-workers, referents or designated liaison person. 
• Participate in community outreach. 
• Participate in all Quality Assurance and Utilization Review activities. 
• Prioritize patient care needs, process messages from patients and escalate concerns as appropriate to care team members and prescribers.
• Responsible for responding to patient telephone messages. 
• Comply with all agency policies and procedures.  
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy. 
• May be required to perform telehealth services as determined by Signature Health. 
• Adherence and completion of compliance training provided by Signature Health.  
• Responsible for and completes all productivity/documentation requirements. 
• Participate in all assigned staff meetings and staff development programs. 
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies. 
• Other duties as assigned. 

KNOWLEDGE & EXPERIENCE:

• Graduate of an accredited Medical Assistant program required.
• Current Basic Life Support (BLS) required. 
• 1+ years’ experience as a Medical Assistant preferred.
• Medical Assistant Certification preferred.
• Phlebotomy certified with experience in routine exposure to blood or body fluids (OSHA Category I and II) preferred.
• Proficient in Microsoft Office and Electronic Health Records preferred.
• Possess a working knowledge of mental illness and the disease concept of chemical dependency, mental health and chemical dependency treatment, Alcoholics Anonymous philosophy, and group dynamics preferred.
• Experience working with children in the medical field preferred.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work. 
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• The physical environment requires the employee to work both ​indoors and ​outdoors, sometimes under a covered tent, in heat/cold, wet/humid, and dry/arid conditions.  
• Frequently required to use personal protective equipment to prevent exposure to hazardous materials. May be requested to work overtime and weekends for special program events. 
• Ability to stand for long periods of time
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. 

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)