Nemours is seeking a Medical Secretary for our Endocrinology team in Wilmington, DE.
Primary Functions:
This position is responsible for coordinating all front office operations related to appointment scheduling, patient intake processes, and ensuring appropriate communication within the office as well as with a variety of external contacts including physicians, patients, staff, insurance companies, etc. This individual is responsible for ensuring that all office functions are completed effectively and efficiently, with an unwavering commitment to customer satisfaction and a positive team environment.
Essential Functions:
Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor.
Assist in selection, orientation, direction, and evaluation of clerical staff
Complete prior authorizations related to medications and durable medical equipment.
Assist with the completion of template changes in EPIC.
Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled/unscheduled time off
Performs all secretarial and PSR functions. Hands-on knowledge of registration, check-in/check-out, appointment scheduling, insurance verification/authorization processes, payment collection, daily cash reconcilliation, and deposit
Monitor master patient schedules for providers and ensure that schedule changes are processed accurately and expediently with minimal impact to patients
Assist in the coordination and management of training programs and educational visitors within the division
Provide direct support to Program Directors, obtaining and overseeing all necessary documentation for continual rotation into the program
Maintain department records as defined and ensure that all departmental supplies needed for efficient operation and the provision of care are maintained and ordered in a timely fashion
Education, Training and Experience
High school graduate required.
Associates degree preferred.
Minimum 1 to 3 years of experience in health care setting
