Responsible for leading a team of underwriters and underwriting support staff, typically 12-16 direct reports in an operational environment. Key responsibilities include monitoring daily staff performance, coordinate schedules and workflow, reporting, maintaining Quality Assurance standards and guidelines to adhere to published Service Level Agreement. Individuals generally work independently, maintaining extensive knowledge of Underwriting and New Business guidelines, policies and procedures with guidance on complex issues. Maintain knowledge and administrative responsibly of MIB, and Milliman IntelliScript consisting of quarterly testing and periodic production releases. Demonstrate innovation by identifying and executing process improvements. Recruit, interview, assist in training, and motivate Underwriting staff.
Required Qualifications:
High School Diploma required
2+ years relevant experience
Extensive knowledge of Medicare Supplement, Supplemental Health and Life contract requirements preferred
Proficient in Microsoft Office (Excel, Outlook, Word, and PowerPoint)
Excellent verbal and written communication skills, as well as, listening and conflict resolution skills
Experience training others
Ability to affectively adapt and respond in a complex, fast-paced, high-volume environment.
Ability to maintain positive/productive relationships
Ability to exercise administrative judgment and assumes responsibility for decisions, consequences, and results that have an impact on people, costs, and/or quality of service within the functional area
Competencies:
Priority Setting
Problem Solving
Critical Thinking
Results Oriented
Organizational Agility
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
