Multi Office Supervisor

Your Purpose:

At Jackson Hewitt, and it’s Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

What you’ll do here:

Under general supervision and in accordance with established company policies and procedures, the Multi Store Supervisor (MOS) participates in the management activities (staffing, productivity, tax prep work, marketing) for one office / kiosk within an assigned district. Performs administrative functions related to the efficient operation of the assigned location to maximize customer service and increase sales. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.

• Supervises two or more seasonal hourly staff members at a single location or kiosk
• Communicates with the District Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills you’ll bring for success:

• High School Degree or equivalent related business experience
• Course of study in management or in tax preparation and/or accounting preferred, willingness to learn is a must
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software