Practice Administrator III – Cardiology

About Texas Children’s Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org .

Summary:

We are searching for a Practice Administrator III – someone who works well in a fast-paced hospital setting. In this position, you’ll plan, organize, staff, and direct activities in Pediatric Cardiology in collaboration with designated physician leader(s). Activities include planning and performance management, performance improvement, coaching, staffing, budgeting, policies and procedures, and collaboration with Baylor College of Medicine on the section’s research and academic pursuits.

Think you’ve got what it takes?

Minimum qualifications:
Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption.

• Bachelor’s degree in business, healthcare, or a related field required
• Master’s degree in business, healthcare, or a related field preferred
• 5 years’ of health care operations or business management experience
• 3 years’ supervisory experience
• Experience in an academic physician practice setting preferred Knowledge of health care administration
• Ability to operate a personal computer, specifically word processing, spreadsheets, presentation, and database software
• Must have ability to deal effectively with patients, medical staff, administration, and the public
• Must have ability to train, develop, and supervise effectively
• Must have skills in planning, organizing, and delegating

Responsibilities:

• Ensures delivery of quality, cost effective patient care within family-centered care environment by coordinating and participating in service-based and cross-functional performance improvement activities that improves patient access/flow; patient/family satisfaction; referring physician satisfaction; research and clinical outcomes; or employee acquisition, satisfaction, and/or retention
• Monitors the resolution and escalation of patient/family issues, and coordinates special service recovery efforts
• Budgets for and plans to realize expected levels of professional fee and technical revenue; accounts for and routinely reports on status and changes in revenue; and generates action plans to address financial issues
• Monitors operation of a budget-sensitive service model, including departmental staffing requirements and productivity levels by establishing, and/or contracting for related service performance from other departments (OR, ICU, Cardiology, HR, Contracting, etc); adapts model based on strategic considerations and short-term fluctuations in the operating environment
• Coordinates service and departmental planning and process improvement across patient care, research, and academic
• Reviews proposed project initiatives’ strategic relevance and resource requirements and facilitates departmental prioritization
• Partners cross-functionally with leaders throughout the organization, and specifically other TCPSO sections to raise and resolve issues
• Provides support for new program development, faculty recruitment process, credentialing process, and faculty development
• Provides structured feedback for each staff member through yearly development plans and informal and/or formal follow-up at least twice a year
• Handles performance issues of staff within the section as per policy
• Participates in other various hospital system and academic projects as appropriate