Program Manager, Learning & Talent Management

Job Description

ABOUT KENDO

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy – Louis Vuitton, the world’s largest luxury group. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:

• “Can Do” Spirit: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals
• Advocacy, Diversity, and Inclusion: We recognize and celebrate the full spectrum of personal identities. We create safe spaces so everyone’s voice is heard. We listen with humility and act with courage.
• Storytelling: We tell authentic stories like no one else: It’s our key to inspire trust and build relationships, rallying, our people, partners, and consumers around our brands.
• Resilience: We embrace challenges as opportunities. Change is ever-constant, and agility is our strength.
• Product Excellence: We put the consumers first: We constantly raise the bar to create products of the highest quality that everyone just has to have.

As a condition of employment, Kendo requires all newly hired employees to be fully vaccinated against COVID-19 by their start date unless they have requested and received an exemption from the Company in the form of a reasonable accommodation due to a qualifying medical condition or a sincerely held religious belief or practice.

The salary range for this position is $90,134 – $112,668 based upon a San Francisco location. Offered salary is dependent upon experience and location. Kendo Total Rewards offerings also include an annual bonus and a comprehensive benefits package including: medical, dental and vision insurance, flex paid time off program, parental leave, employee discount/perks, a retirement plan with employer contributions, Summer Fridays, opportunity to work from anywhere for a month in the summer and July and December wellness/shutdown weeks for applicable positions.

The Kendo house of brands currently includes: Fenty Beauty, Fenty Skin, KVD Beauty, Lip Lab, Ole Henriksen.

Kendo Brands has a hybrid work model with three days in office and two days remote each week.

Position Summary:

This person will be responsible for the design and delivery of talent management programs and organizational development initiatives that drive employee engagement, development and performance. You will help enable Kendoites to optimize their performance, grow their careers, and engage in an inclusive culture. As our Program Manager of Learning and Talent Management, you will report to the Sr. Director of Learning + Talent Management and will focus on program management and operational support of high impact programs and digital platforms.

This role will work with key stakeholders, business leaders and subject matter experts to lead the full lifecycle of the learning solutions from design, creation, execution, facilitation and maintenance phase to ensure ongoing effectiveness & a best in class experience. This role is an individual contributor role with a large scope and requires a person of three core specialties (well-organized project manager x instructional designer x facilitator) who thrives in a fast paced and fluid environment.

Role Overview

• Oversee & Optimize Our Learning Experience Platform
  Lead the learning experience for our Global Kendoites across our digital platform, Linkedin Learning. Manage the platform and curate learning paths to upskill and amplify Kendo’s core values and competencies. Partner with functional leaders to design and curate learning paths on system or blended learning experience specific to business function needs.
• Manage and Lead Our New Hire Experience
  Oversee all dimensions of our new hire onboarding experience. Build a lasting experience for all of our new hires where they can connect with our brands, understand our company values, and feel supported through their transition into Kendo in an experiential and informative approach.

• Mentorship Program
  Cultivate a learning culture at Kendo through our Kendo Connected Mentorship Program. Lead the annual program from design through implementation to enhance connection building and continued investment in our high potential talent.

• EVS
  Support the Senior Director with reporting, user management, and feedback analysis from our annual employee voice survey.
• Continuous Innovation and Measurement of Training Impact
  Be an avid learner and stay up to speed on the newest trends in all facets of learning (digital learning, live, etc). Introduce new adult learning trends and mediums to keep our learning experiences fresh and ahead of the curve. Have a strong understanding of how to use data to demonstrate the impact and ROI of our Talent Development programs.

• Facilitation
  Deliver learning material in face-to-face and virtual environments to leadership audiences across a variety of cultural backgrounds and facilitate live trainings and webinars.

Responsibilities:

• Exceptional ability to design and facilitate scalable learning solutions that are effective and consistent with company culture
• Work outside the traditional classroom space and create blended learning experiences that enable and inspire immediate behavioral change.
• Demonstrate your skills with cross-functional partnership by listening, consulting, and delivering on the needs of our stakeholders.
• Define key performance metrics – develop metrics and service level agreements for signature trainings and track ROI and impact across them.

Qualifications

• 3 – 5 years of instructional design and project management
• Strong experience in adult learning theories and/or instructional design and leadership development
• Masterful facilitation skills with strong diagnostic skills (listening, probing, analyzing).
• Bachelor’s degree in learning development, org development, or a related field
• Proven experience in the execution of Learning & Development operations
• Specific skills and experience relating to the diagnosis, design, implementation, and facilitation of learning solutions. Experience in end-to-end development of bespoke training programs linked to organizational strategies.
• Continuous learner, an experienced change leader who is comfortable working with all levels in a fast paced, agile environment.
• Possess grit and organizational savvy to build relationships across the company, understand the business environment, and deliver results on your own through your influential power.
• Strong consulting and relationship-building skills
• Outstanding skills in stakeholder management, proven ability in building and managing relationships.
• Ability to work independently and demonstrate good judgment skills in interpreting data.
• Proactively seeks feedback and input; actively listens to others
• Passion for problem-solving and comfort with ambiguity.