Program Services Supervisor – Peer Support

LifeWorks of Austin, TX is looking for a Program Services Supervisor to join our Peer Support team! The Program Services Supervisor manages, coordinates, and provides services in compliance with policies and procedures. The Program Services Supervisor will oversee a team of peer support specialists that are trained in the effective use of lived experience and recovery to support transition aged youth (TAY) who have experienced trauma, substance use, and/or mental health challenges.

This full time, exempt position earns a competitive rate and benefits, including, 24 PTO days per year (accrued); 15 paid holidays per year; a free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!  

RESPONSIBILITIES 

• Coordinates and assists in the development, delivery, and management of program services.
• Carries out supervisory responsibilities; holds staff accountable for meeting individual and program performance objectives by coaching, planning, monitoring, and appraising job results; conducting training; implementing and enforcing systems, policies, and
• Responsible for hiring, onboarding, ongoing training, and facilitating monthly supervision with program staff.
• Promotes recovery, resiliency, and accountability to help others initiate or achieve long-term recovery to enhance quality of life, health, wellness, and self-sufficiency, in accordance with best practices.
• Assesses and documents client progress toward recovery goals.
• Assists in compilation, analysis, and reporting of program outcomes and holds program accountable for data quality and accurate and timely reporting of data.
• Responsible for meeting all agency, program, contract, grant, and licensing standards, and policy compliance.
• Depending on program area, provides direct client services (may provide individual services, facilitate groups, conduct presentations, and outreach activities).
• Develops and maintains positive working relationships with agency staff and community contacts such as referral sources, recovery community organizations, peer-run programs in non-recovery organizations, and other service providers.
• Tracks and approves timesheets and trainings opportunities for direct reports and conducts regular non-clinical supervision with each individual.

QUALIFICATIONS

• Requires a Bachelor’s degree in Social Work, Counseling, or related field and (3) years’ experience; or
• Equivalent combined education and experience.
• Requires a certification as a Peer Specialist or Peer Recovery Support Specialist
• Requires having maintained own recovery over last 2-year period.
• Preferred (1) year of supervisory experience.
• Experience with databases; proficient level experience with Microsoft Office including, Word, Excel, and Outlook.

ABOUT LIFEWORKS

With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth who are on journeys to lives they love and stability for themselves and their families. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community.