Relationship Manager, Value Added Solutions

Moneris Seeking Relationship Manager, Value Added Solutions for immediate hire. Accepting applications from all groups.

Your Moneris Career – The Opportunity

We are looking for a Relationship Manager to manage the relationship and strategic direction between Moneris and Moneris’ Value Added Solution (VAS) partners. You will work with partners daily to develop partner strategies, improve partner performance, steward contractual commitments within Moneris, and influence partners towards Moneris goals.

Location: You will be based in our Toronto office and will work in a Hybrid model.

Reporting Relationship: You will report to the Director, Partner Management.

Your Moneris Career – What you’ll do

• Be the primary contact for VAS partners and manage related partner inquiries. Help integrate new VAS partners, along with the associated contract negotiations, new product or feature introductions, or changes associated to support the Moneris Product Roadmap.

• Provide regular business updates to Leadership including KPI reporting and overall health of the relationship.

• Maintain a relationship with VAS partners by ensuring daily communication and operations and that the VAS partners are well represented and understood by our teams. 

• Identify process improvements, both internal and external, to enhance VAS partners satisfaction while driving solutions that are repeatable and cost-effective.

• Provide ongoing Relationship Management of assigned partners including; business reviews, Product roadmap reviews and technical support monitoring.

• Lead contract negotiations with input and interactions with all team members (Operations, Product, Legal, Finance, and Compliance)

• Monitor service levels and manage escalations promptly.

• Manage /Audit/Business Continuity Management as it relates or directly impact the VAS partners solution.

Your Moneris Career – What you bring

• Bachelor’s Degree in Business or a related field of study. Equivalent work experience may be considered a substitution.

• 3+ years experience in a Relationship Management positions.

• Experience onboarding and managing product partnerships.

• Experience with negotiations

• Experience collaborating with other teams to progressive improve partner management.

Your Moneris Career – What you get

• Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)

• RRSP matching & defined contribution pension plan

• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program

• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture

• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter

• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.