Retail Front End Supervisor

POSITION SUMMARY: 

The Front End Supervisor is responsible for the protection of company assets, under the direction of store management. The Front End Supervisor provides customer service and oversight of front-of-store activities in accordance with all company policies and procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates, including on weekends and holidays as needed 
• Ensure compliance with company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approvals) 
• Issue associate discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement 
• Train and supervise all Sales Associates and Secondary Front End Associates 
• Supervise on all front-end policies and procedures 
• Schedule to ensure proper coverage at the front end/service desk 
• Coordinate immediate pre-screening of all applicants by store management 
• Maintain merchandising standards for register end caps and inboards 
• Maintain neat, organized and safe front end/service desk area 
• Communicate to store management all corporate, associate, and customer issues on a timely basis
• Properly handle damages and returns daily according to established company procedure 
• Operate a cash register, as needed 

EDUCATION & EXPERIENCE REQUIREMENTS: 

• Minimum 6 months supervisory and customer service desk experience required
• Experience in a related retail environment preferred 

ATTRIBUTES: 

• Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect. 
• Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client. You commit time, focus, and energy to develop future OSJL leaders by motivating them around a common purpose and vision. 
• Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner. You understand the tools and processes needed to meet larger strategic initiatives.
• Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition. 

WORK ENVIRONMENT: 

• Work primarily in a climate controlled environment with minimal safety/health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift. 
• Some sedentary activities and near vision use for reading and computer use. 
• Responsible for physical activities including counting cash, using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

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