Sales Team Lead, UK Market

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They’re all in. So are we.

ABOUT HITCHED:

Hitched is the UK’s leading digital wedding business providing an end-to-end service of inspiration, planning tools and a wedding vendor marketplace that couples use to arrange their perfect wedding. The central operating model of the business is a highly successful subscription marketplace that connects couples with wedding venues and suppliers. Now in its 24th year, Hitched was acquired in January 2020 by The Knot Worldwide.

The UK is a priority market for growth and the business has received substantial investment since being acquired which has improved the product significantly across desktop and mobile devices.

ABOUT THE ROLE AND THE TEAM:

The UK New Business team is rapidly growing and tasked with bringing new vendors onto the Hitched platform, through proactively sourcing customers and new opportunities.

As a Team Lead: Suppliers, you will be responsible for the day-to-day coaching and mentoring of the Suppliers team – motivating and coaching them to meet and exceed sales targets. This experienced and impassioned Team Lead (you!) will help your mini-team and the entire growth channel exceed goals each month. You will bring your proven sales expertise and best practices to assist your team on a regular basis. Be ready to work alongside your peers with call shadowing, presenting in small groups and in sharing your enthusiasm for what we do best…onboarding new wedding pros into our advertising programs! You will have day-to-day responsibility for up to 4 direct junior reports, but with regular support and management shadowing from the Head of Sales who will oversee the entire team.

RESPOSIBILITIES:

• Be responsible for the day-to-day line management of a team of sales representatives in the Business Development team, with overall management support from Head of Department
• To work with your team to build fluid sales pipeline and achieve group sales targets
• To manage team productivity and KPI’s to ensure that input metrics deliver the correct revenue outputs
• To provide coaching, feedback and motivation to a team of sales representatives and drive positive sales behaviours at all times
• To implement best practice in lead management at all times; ensuring that the prospect funnel is maintained in accordance with business expectations and metric goals
• Showcase best practices to the broader team re: sales strategies in your own team meetings each week, reporting on goals and figures, showcasing new commercial initiatives etc.
• Attend regular meetings with Head of Business Development and other Department Heads to discuss commercial best practices, plan future growth and sustain team performance
• Assist team members on day to day issues & be able to answer operational questions in a quick manner (own the slack channel and be responsive at all times)
• Mentor those on the team with call shadowing and role playing, providing tailored feedback and development plans to plan for succession within your team
• Host monthly round table meetings on various topics
• Help promote a results-oriented team culture and make recommendations for ongoing team incentives, contests and oversee social initiatives (ie: happy hours, team building activities, weekly pump-up meetings, celebrating wins, etc)
• Use initiative to address gaps in performance and create solutions to present to Head of Business Development for implementation.

SUCCESSFUL CANDIDATES HAVE:

• A strong phone presence, with excellent communication skills (verbal and written)
• Native or Fluent in English
• The confidence to present in meetings and in public speaking
• Knowledgeable on the 360 sales cycle and pipeline management
• Be IT literate and keep our systems up to date with all relevant information
• You’ll be working as part of a small team so be a good team player, and be someone others want to work with
• A confident people person who demonstrates the ability to learn and grow their skills into becoming an even more effective, confident people manager
• Strong organisational & time management skills
• Commitment to professional development and a motivation to make things happen
• It’s important to keep in mind it’s not just what you do, but how you do it – be someone others enjoy working with, take the initiative and be a positive influence on other team members.