Service Supervisor

Positions Supervised:  Service Technicians, levels I, II, III, and Group Leader.

POSITION SUMMARY

Responsible for daily direction and supervision of the service department and Service Technicians.

ESSENTIAL FUNCTIONS

• Oversee the daily operations of the service department.
• Manage the distribution of Service Technician work loads and assignments.
• Direct the activities of Service Technicians.
• Manage shop costs to achieve margin objectives.                                        
• Ensure the appropriate manpower and supplies are available to complete work assignments.
• Review in progress and completed jobs to verify scope of work completed appropriately and safely.
• Maintain a clean and safe work environment.
• Assist Service Advisors in responding to and handling customers’ service complaints.
• Establish work standards and evaluate Service Technician’s performance.
• May handle issues related to warranty work requests.
• May determine need and cost of service repairs.
• Hire, counsel, and discharge Service Technicians as necessary.

QUALIFICATIONS

• Ability to organize and direct oneself and effectively supervise others.
• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job

type.

SKILLS & ABILITIES

Computer Skills

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Certificates & Licenses

N/A

Other Requirements

Prior experience in a shop and/or field service environment required.  Ability to utilize laptop computers

and portable diagnostic tools required.  Prior supervisory experience required.  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)