Positions Supervised: Service Technicians, levels I, II, III, and Group Leader.
POSITION SUMMARY
Responsible for daily direction and supervision of the service department and Service Technicians.
ESSENTIAL FUNCTIONS
Oversee the daily operations of the service department.
Manage the distribution of Service Technician work loads and assignments.
Direct the activities of Service Technicians.
Manage shop costs to achieve margin objectives.
Ensure the appropriate manpower and supplies are available to complete work assignments.
Review in progress and completed jobs to verify scope of work completed appropriately and safely.
Maintain a clean and safe work environment.
Assist Service Advisors in responding to and handling customers’ service complaints.
Establish work standards and evaluate Service Technician’s performance.
May handle issues related to warranty work requests.
May determine need and cost of service repairs.
Hire, counsel, and discharge Service Technicians as necessary.
QUALIFICATIONS
High School Graduate or General Education Degree (GED) and three to seven years related
Experience. Associates or Bachelor’s degree strongly preferred.
Ability to organize and direct oneself and effectively supervise others.
Ability to utilize the available time to organize and complete work within given deadlines.
Ability to find a solution for or to deal proactively with work-related problems.
Ability to communicate effectively with others using the spoken word.
Ability to take care of the customers’ needs while following company procedures.
Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job
type.
SKILLS & ABILITIES
Computer Skills
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Certificates & Licenses
N/A
Other Requirements
Prior experience in a shop and/or field service environment required. Ability to utilize laptop computers
and portable diagnostic tools required. Prior supervisory experience required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)