Harris Computer Seeking Technical Consultant for immediate hire. Accepting applications from all groups.

Cayenta is looking for an experienced Technical Consultant to join our dynamic Cloud and Managed Services team.

WHAT WILL BE YOUR NEW ROLE

Manage multiple ERP/CIS systems simultaneously as the primary or secondary consultant (On-Premises and Cayenta Cloud deployments).
Co-lead or support complex implementation projects on Cayenta Cloud.
Ensure customer environment uptime is maintained through proactive management and maintenance of the customer environment.
Troubleshooting/ad-hoc support (issue triage/resolution, tracking via ticketing system, etc.) and regular administration tasks (product releases, patching, updates, etc.).
Provide 24/7 on-call support rotation for Priority 1 (Critical) related incidents.
Build productive, long-term relationships with customers and ensure customer satisfaction levels are maintained.
System and Database Administration (SQL Server is a big plus, Oracle).
Deliver monthly reports containing key and relevant details about the system, when required.
Create, update, and improve internal documentation and guides.
Attend daily team calls for delivery, deployment, and improvement of services.
Prepare and participate in knowledge transfer and training sessions with other team members and staff.
Work with other members of the Managed Services team, Cayenta Customer Support, BI, and Development groups to identify and resolve problems.
Contribute to internal projects as needed.

WHAT ARE WE LOOKING FOR

3+ years of technical support, business analysis, system administration, cloud infrastructure, and/or managed services experience or education.
Strong written and verbal communication skills
Experience or solid knowledge of Azure.
Team player, capable of working as part of a team and alone with minimal supervision.
Passion for providing excellent customer service and experience.
Desire to look for opportunities to improve continually.
Takes initiative and enjoys learning via self-study and with a team.
Strong analytical skills and technical acumen.
Microsoft SQL Server and Oracle administration experience.
Experience with Apache Tomcat, Tomcat hardening, Nginx and SSL certificates.
Hands-on experience with Docker.
Experience with TCP/IP networking in general.
Experience with Storage, Disk Management, and Logical Volume Management (LVM) disk mirroring and clustering.
Strong time-management skills to meet competing deadlines of multiple projects.
Experience using Jira, TeamSupport or equivalent.

WHAT MAKES YOU STANDOUT

Technical Consultant

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