Technical Support Senior Specialist- Evernorth Health Services – Hybrid

Description

Technical Support Sr. Advisor supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, and customer expectations. May be involved in the creation of design specifications and the development and application of utility programs and may resolve infrastructure compatibility problems as they arise. Responsibilities may include risks assessments, partnering on capacity planning, and the diagnosis and correction of application/network problems. Infrastructure Engineer Advisor may serve as the primary contact for vendors. Infrastructure Engineering Advisor technologies span server, network data, web, including designs, develops, tests, debugs and implements moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Makes moderately complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation.

Specific Areas of Responsibility

Utilizing independent judgment and discretion, assists with the design, engineering and development of information technology solutions.

Will assist in the diagnosis (Root Cause Analysis) and correction of server hardware and operating system problems supporting both daily operations and pilots of new technology. Assists in troubleshooting and resolving infrastructure compatibility issues based on system architecture, project requirements, and customer expectations.

Execute engineering Change Requests for assigned products and servers in compliance with Change Management Policies. Participates in On Call rotation acting as the incident owner for after hour’s infrastructure escalations.

Primary owner for incident management, problem management, and service request fulfillment.

Accountable for systems maintenance planning and implementation activities.

Accountable for proactive system health management.

Responsible for infrastructure operational readiness.

Develop and implement service improvement plans based on business-partner and IT-partner input.

Ensure services are consistently delivered and managed to meet service levels outlined in documented operating level agreements (OLAs).

Participate in Business portfolio projects and IT projects as required.

Serves as the lead technical consultant responsible for design, engineering and development of information technology solutions. Supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc. May be involved in the creation of design specifications and the development and application of utility programs and may resolve infrastructure compatibility problems as they arise. Responsibilities may include risks assessments, partnering on capacity planning, budget forecasting, and the diagnosis and correction of application/network problems. May serve as the primary contact for vendors.

Skills

Bachelor degree in Computer Science or a related discipline and at least four, typically six or more years’ experience in all phases of infrastructure systems management or its equivalent in education and work experience.

2+ years of experience supporting, administering, and/or engineering Windows 2003, 2008, 2012 and 2016 environments.

2+ years of experience supporting, administering and/or engineering of VMware Virtual environments

Working knowledge of hardware platforms, Dell, HP, Cisco UCS a plus.

Working knowledge of best practices in server operations, including backup and recovery processes, disaster recovery planning and execution, server virtualization, and more.

Strong analytical, development, project planning and problem solving skills for a complex infrastructure topology, being active team participant to identify issues, root causes and solutions.

Strong personal planning and organizational skills

Strong customer service and customer support skills with the ability to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.

Strong interpersonal and communications skills to effectively communicate and collaborate with a broad range of groups and individuals, including IT technicians, internal and external service providers, IT management and business unit staff.

Ability to work independently, and as part of a team, to achieve deadlines for multiple tasks

Technologies span mainframe, midrange, desktop, server, network data, voice, messaging, web, database, and output/receiving

Education

Bachelor degree in Computer Science or a related discipline and at least four, typically 2 or more years’ experience in all phases of infrastructure network management or its equivalent in education and work experience

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.