Warranty Coordinator Full Time NEW

The Warranty Coordinator is responsible for managing and processing warranty claims, ensuring compliance with company policies and manufacturer guidelines. This role acts as a liaison between customers, vendors, and internal departments to resolve warranty-related issues efficiently and maintain high customer satisfaction.

Key Responsibilities

Review, process, and submit warranty claims accurately and in a timely manner

Verify warranty coverage and ensure claims meet eligibility requirements

Communicate with customers, vendors, and manufacturers regarding claim status and resolutions

Maintain detailed records of warranty claims, documentation, and correspondence

Investigate and resolve discrepancies or denied claims

Coordinate with service, sales, and accounting departments to ensure proper claim handling

Track and report warranty claim trends, costs, and recovery rates

Ensure compliance with company policies and manufacturer warranty procedures

Assist in improving warranty processes and workflows

Qualifications

High school diploma or equivalent required; associate’s or bachelor’s degree preferred

Previous experience in warranty processing, customer service, or administrative support preferred

Strong attention to detail and organizational skills

Excellent communication and problem-solving abilities

Proficiency in Microsoft Office (Excel, Word) and database systems

Ability to manage multiple tasks and meet deadlines

Skills & Competencies

Analytical thinking and accuracy

Customer service orientation

Time management and multitasking

Knowledge of warranty systems and procedures

Data entry and record-keeping skills